Frequently Asked Questions

What Shipping Methods Are Available?

• We Ship our parcels with Shiprocket Service in which Blue Dart, E-kart and Amazon shipping preferably whichever is convenient.
• Incase if your pin code is not deliverable with Shiprocket service, we will dispatch it through Indian Post Speed post Service ( Please note : Some areas of Jammu Kashmir, Manipur, Arunachal Pradesh, Kerala, Andamans & Nagaland are not deliverable with shiprocket )

How Long Will It Take To Get My Package?

• Shipment done with Shiprocket takes mostly 6-7 working days to deliver all over. 
• Some parts of India Takes 10-15 days depending upon location ( like Arunachal Pradesh, Manipur, Jammu and Kashmir )
• Shipment done with Indian Post Speed Post Service can take around 15-20 days depending upon location. ( like Andaman and Nicobar, Arunachal Pradesh, Manipur, Jammu and Kashmir )

Note : In case your order is not delivered even after the delivery confirmation e-mail/SMS is shared with you, please contact us with in 7 days to report this issue. Issue reported after 7 days of delivery confirmation e-mail/SMS being sent will be automatically rejected.

How can you contact us :

• You can contact us through Whatsapp and Email. Here are our contact details .
• WhatsApp : 91 9426404111 ( No Phone Calls Please )
• Email: craftrootsindia9@gmail.com
• Working hours : Mon – Fri ( 11.00 am – 6 pm )
• Please do not expect reply except working hours.

How Long Will It Take To Get a Reply?

• We are trying our level best to reply it as soon as possible.
• But in high rush times or sale period sometimes it can take 24 hours to get a reply
• Please do not expect a reply on Weekends ( Saturday – Sunday ).

How Much Time Will It Take To Dispatch My Parcel Once Order Placed ?

• It will take 4-5 Working days to dispatch your order.
• We will try best from our end to dispatch it in 2 working days. but sometime it can take little longer is there is higher number of orders pending

How Will I Get To Know My Order Is Dispatched Or Not ?

• Once your order is Shipped, You will get tracking details through your Email / Mobile no. You will get a link there. Clicking on that link you will be redirected to the tracking details page.

Is Paying Online Safe?

• Yes. Don’t worry. Paying online here is absolutely safe.
• We are using razorpay payment gateway and paytm payment gateway which both are safe payment gateways.

What Payment Methods Are Accepted?

• Paytm
• UPI
• Debit card
• Credit card

How do I place an Order?

• You can Place an order by going through category wise products or you can simply search for products you are looking for.
• You can select Qty, Colours, Size wherever available

Can we cancel order any time ?

once order placed no monetary refunds will be given for any reason.

Do I need an account to place an order?

• Yes, You need to make account to place an Order with us,
• You can create one simply by entering Email and setting a password for the same.
• You can add things to your favourites too and add it directly to cart too using your account.

How Do I Track My Order?

Once your order is Shipped, You will get tracking details through your Email / Mobile no. You will get a link there. Clicking on that link you will be redirected to the tracking details page.

Is there any guarantee on the products ?

There is no guarantee / Warrantee on any product.